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Woman on Phone

Methods of Communication

  • At Belmont Academy we endeavour to share as much information as possible with parents.

  • We update our new school website regularly and we hope that you'll find most of the information you are looking for on here.

  • We post tweets regularly on Twitter (follow us @belmontacademyO) and use Instagram (follow us @belmontacademy_official) which share up-to-date information on events taking place in the school.

  • We also contact you by letter, telephone, text and email with relevant information when appropriate.

  • Most of our departments embrace social media and have accounts, so it is always good to follow them too as you will not only get great up-to-date information but you will see the showcase of the fabulous work that our young people create.


  • Please call the office when you know your child is not going to attend school. 

  • Call the main office number 01292 612 054.


  • Please call the main office and ask to speak to your child's Principal Teacher of Guidance.


  • We respectfully ask our parents not to drop into the school without making an appointment as all of our Guidance team, Support team and Senior Leadership Team have teaching commitments.

  • Our office staff will always be able to assist you over the phone and they have the diaries of all our Guidance and Senior Leadership Team so a mutually convenient appointment will be made with ease.

Complaints Procedure

At all times we aim to resolve any issues and we ensure we act in a respectful and positive way with all parents/carers and stakeholders.  We are compliant with the South Ayrshire policy “Listening to you”.

A complaint is an expression of dissatisfaction by one or more members of the public about the Council’s action or lack of action, or about the standard of service provided by or on behalf of the Council.


If you have any comments or complaints please contact the Guidance Team in the first instance. Thereafter, if unresolved, your issue will be dealt with by a Depute Head Teacher and then, if required, the Head Teacher. If the Head Teacher does not resolve the issue to your satisfaction, you should:


Visit one of South Ayrshire Council’s Customer Service Centres, or any local office.


Telephone South Ayrshire Council Customer Services Team on 0300 123 0900




Write to: Customer Services, South Ayrshire Council, Freepost NAT 7733, Ayr, KA7 1DR


Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.


South Ayrshire Council is committed to providing you with a professional service at all times. In return, our employees have the right to expect to be treated with respect and without fear of violence and aggressive behaviour. Aggression, in any form, towards council employees will not be tolerated.


Accordingly, the Council will act against anyone behaving in an inappropriate manner.

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